34 Parer Place via Musk Avenue Kelvin Grove, QLD, 4059

Hotline:

07 3337 7801

Return Statement

45 Day Money Back Guarantee

1. In the unlikely situation that your product is faulty, you can send it back for a refund within 45 days of receiving it. Return shipping reimbursement is unavailable.
2. If the product works (but you do not wish to retain it) you can also send it back within a 45 day period for a refund. Return shipping reimbursement is unavailable.

How to request warranty (return, repair and refund)

Only faulty items can be returned under warranty.
Please follow the warranty process:

1.Please describe the problem with your item in details(what happened and when?) stating your order number and product code ( sku number).
2.Please tell us what steps you have already taken to solve the issue.
3.Please give us the item code indicated on the outer package.
4.Please send us clear picture or video of the defects in good lighting.
PS: Ideally, the photos/videos should be clear and focused, under good lighting conditions, and taken at close and medium distance. We will do our best to help you.

One Year Free Repair Warranty

Unless otherwise noted on the product page, product warranty is one year counted from the date of purchase.
Within one year of the purchase date, buyers can return items for free repairs. Buyers pay the shipping fees for sending the item back, while we pay for the shipping fees for sending the repaired item back to the buyer.


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